Owen Flooring is the next generation of flooring stores setting the standard for quality products and service in Chatham-Kent. We have been a retail store in Chatham-Kent for three years now. Over the last three years Owen Flooring has proven itself to be among the best of the best in the flooring industry accepting the Chatham Daily News Best Flooring/Carpet Store in Chatham-Kent runner-up award for 2014 and 2015. Considering Owen Flooring does little to no advertisement with the Chatham Daily News and given Owen Flooring is a relatively new business in the area this is a great accomplishment and says a lot about where this business is headed.
The vision of Owen Flooring is to sell and install the best possible flooring products for the best possible price all the while treating our customers as they we would like to be treated and our customer’s home as if it were our own home. Owen Flooring is also dedicated to CHANGE, People need change in their life, either in their floor coverings, paint, or maybe just with whats for dinner tonight, having this said it is just as important for business’s to change very similar to the way people do. At Owen Flooring we do things differently which is a change that most of our customers enjoy and appreciate. Mainly keeping an open mind for change during a flooring project or renovation is key because the definition of renovate is “to make changes”. At Owen Flooring we “Embrace Change” not only from a renovation aspect but also in the way we do our day to day work. To be a business dedicated to change means that as a customer you are sure to see or hear something that perhaps you have never seen or heard before and because people need change, you will probably like it! We also take the time to ask our customers questions about how they live in their home, so we can better understand what product will suit their needs and wants.
Owen Flooring takes pride in “One on one Project Management.” At Owen Flooring we have made things easy for you, from the time you walk in our doors and we introduce ourselves to the time we install your beautiful flooring product, you will be talking with your own personal flooring project manager. Meaning the person selling you the floor will manage, look after and observe your entire flooring project. We find this system to work great and our customers seem to really enjoy the relationship we have with them. Customer service is Owen Flooring’s focal point, we are well aware of who our customer is and we do everything we can do to impress them. After purchasing a floor and having an installation done, we want our customers to be so impressed with us that they tell their friends not only what a nice job that was done but also how clean and neat we left their home.
This brings us to our expert flooring installation service, at Owen Flooring we settle nothing less then the best. This is why we hire our own in-house installation teams and are RenoMark Certified. What is RenoMark? RenoMark is a renovators mark of excellence all RenoMark renovators must be a member in good standing of The Ontario Home Builders Association, abide by the OHBA code of ethics, provide a detailed contract or quote for all work, carry a minimum of $2 million liability insurance, have WSIB coverage, carry all applicable licenses and permits, maintain a professional level of knowledge on building codes etc., maintain a safe and organized work site and return phone calls within two business days. We wouldn’t want an under qualified installer working at our own home, therefor we won’t send one to yours!
It is not only our expert installers and our management team that makes us a change from most other flooring stores, it is also our products and the partnerships we have created with our manufacturers and suppliers. Owen Flooring has partnered up with some of the best flooring and carpet manufacturers in the world, known for not only their premium quality but also their design style and service. These exclusive partnerships include include Mirage Flooring, Wickham Hardwood Flooring, Masland Carpet & Dixie Home Carpet.
At Owen Flooring we are very proud to cary the absolute best quality flooring products in Chatham-Kent and look forward to installing them in your home.
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